Terms of Service

1. Acceptance of Terms

By accessing and using the PCN Appeal Helper website and services (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this Service.

2. Description of Service

PCN Appeal Helper is a free online tool that provides AI-powered assistance for Penalty Charge Notice (PCN) appeals. The Service includes:

• Analysis of PCN details and circumstances
• Generation of personalised appeal advice
• Assessment of appeal success likelihood
• Guidance on appeal procedures
• Form completion assistance

3. Important Disclaimers

3.1 Not Legal Advice

The Service provides general guidance and information only. It does not constitute legal advice. The advice generated by our AI system is for informational purposes only and should not be relied upon as professional legal advice. You should consult with a qualified legal professional for specific legal matters.

3.2 No Guarantee of Success

We make no representations or warranties regarding the success of any appeal based on our advice. The outcome of PCN appeals depends on many factors beyond our control, including the specific circumstances of your case and the decisions of the relevant authorities.

3.3 Accuracy of Information

While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy, completeness, or currency of all information provided. Laws and regulations may change, and you are responsible for verifying current requirements.

4. User Responsibilities

4.1 Accurate Information

You agree to provide accurate, complete, and truthful information when using the Service. Inaccurate information may result in inappropriate advice.

4.2 Compliance with Laws

You agree to use the Service in compliance with all applicable laws and regulations. You are solely responsible for ensuring your actions comply with local laws.

4.3 Prohibited Uses

You agree not to use the Service to:

• Submit false or misleading information
• Attempt to circumvent or interfere with the Service's functionality
• Use the Service for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe upon the rights of others

5. Privacy and Data Protection

5.1 Data Collection

We collect and process personal data in accordance with our Privacy Policy. By using the Service, you consent to the collection and use of your data as described.

5.2 Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5.3 Data Retention

We retain your data only as long as necessary to provide the Service and as required by applicable law.

6. Intellectual Property

The Service, including all content, features, and functionality, is owned by RightsWise and is protected by copyright, trademark, and other intellectual property laws. You may use the Service for personal, non-commercial purposes only.

7. Limitation of Liability

To the fullest extent permitted by law, RightsWise shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

Our total liability for all claims relating to the Service shall not exceed £100 (one hundred pounds sterling).

8. Indemnification

You agree to indemnify, defend, and hold harmless RightsWise and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.

9. Service Availability

9.1 Availability

We strive to maintain Service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.

9.2 Modifications

We reserve the right to modify, suspend, or discontinue the Service at any time without prior notice.

10. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting a notice on our website. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

14. Contact Information

15. Entire Agreement

These Terms constitute the entire agreement between you and RightsWise regarding the Service and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter hereof.