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Help & Support

Complete guide to using PCN Appeal Helper effectively

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Getting Started User Guide Troubleshooting Contact Support
Getting Started

Welcome to PCN Appeal Helper! This guide will help you get started with appealing your parking ticket using our free AI-powered service.

Before You Begin: Gather your PCN details, any relevant photos, and documentation. The more accurate information you provide, the better advice we can give you.

What You'll Need

  • PCN Document: Your parking ticket with reference number, date, and reason
  • Location Details: Where and when the incident occurred
  • Photos: Pictures of parking signs, your vehicle's position, payment receipts
  • Supporting Evidence: Any permits, medical certificates, or witness statements
  • Timeline: Exact dates and times of relevant events

System Requirements

PCN Appeal Helper works on all modern devices and browsers:

  • Browsers: Chrome, Firefox, Safari, Edge (latest versions recommended)
  • Devices: Desktop, laptop, tablet, smartphone
  • Internet: Stable internet connection required
  • JavaScript: Must be enabled for full functionality
Step-by-Step User Guide
Fill Out PCN Details
Start by providing basic information about your parking ticket:
  • PCN type (parking, bus lane, etc.)
  • Reason for the ticket
  • Date the PCN was issued
  • Date the incident occurred
Tip: Double-check all dates and details for accuracy. Incorrect information can weaken your appeal.
Describe Your Circumstances
Explain what happened in detail:
  • What you were doing and why you parked there
  • Any attempts you made to pay or follow parking rules
  • Any mitigating circumstances (medical emergency, breakdown, etc.)
  • Steps you took after receiving the PCN
Tip: Be honest and factual. Exaggerated claims can harm your credibility.
Get AI Analysis
Our AI system will analyse your case and provide:
  • Assessment of your appeal's success likelihood
  • Identification of potential legal grounds for appeal
  • Strengths and weaknesses of your case
  • Initial advice on your best approach
Remember: This is guidance, not legal advice. Every case is unique.
Get Detailed Advice (Optional)
For more comprehensive help:
  • Provide your email for verification
  • Add any additional information or evidence
  • Receive detailed, personalised appeal advice
  • Get templates and specific guidance for your situation
Privacy: We only use your email for service delivery and never share it with third parties.
Prepare Your Appeal
Use our advice to create your appeal:
  • Follow the specific format recommended for your case
  • Include all suggested evidence and documentation
  • Meet the deadline (usually 28 days from PCN issue)
  • Keep copies of everything you submit
Important: Submit your appeal through the official channels specified on your PCN or Notice to Owner.
Troubleshooting

Having problems using PCN Appeal Helper? Here are solutions to common issues:

The website is loading slowly or not responding
  • Check your internet connection stability
  • Refresh the page: Ctrl+F5 (Windows) or Cmd+Shift+R (Mac)
  • Clear your browser cache and cookies
  • Try using a different browser or incognito/private mode
  • Disable browser extensions temporarily
The form won't submit or buttons don't work
  • Ensure JavaScript is enabled in your browser
  • Complete all required fields (marked with *)
  • Check that your responses are within character limits
  • Disable ad blockers or script blockers temporarily
  • Try using a different device or browser
I'm not receiving emails or responses
  • Check your spam/junk folder
  • Verify you entered your email address correctly
  • Add contact@rightswise.uk to your contacts
  • Wait up to 10 minutes for delivery
  • Contact us if issues persist after 24 hours
The advice doesn't seem relevant to my situation
  • Review the information you provided for accuracy
  • Try the detailed advice option with more specific details
  • Remember that AI advice is general guidance, not legal advice
  • Consider consulting a legal professional for complex cases
  • Use our feedback form to help us improve
I can't access the website on mobile
  • Ensure you have a stable mobile internet connection
  • Try rotating your device to landscape mode
  • Update your mobile browser to the latest version
  • Clear your mobile browser's cache
  • Try using a different mobile browser
Contact Support

Need additional help? We're here to support you with using our service effectively.

Please Note: We provide technical support for using our website, but we cannot give personalised legal advice or guarantee appeal outcomes.
Email Support
contact@rightswise.uk
Response within 48 hours
Feedback
Use our feedback form
Help us improve the service
FAQ
Visit our FAQ page
Answers to common questions
About Us
Learn more about our service
Mission, features, and limitations

What to Include When Contacting Support

To help us assist you quickly, please include:

  • Device and Browser: What device and browser you're using
  • Error Messages: Any error messages you're seeing
  • Steps to Reproduce: What you were doing when the problem occurred
  • Screenshots: Visual examples of the issue (if applicable)
  • Urgency: Whether this is affecting a time-sensitive appeal
Tip: Before contacting support, try the troubleshooting steps above and check our FAQ page - you might find a quick solution!